Effective Date: 04/02/2025 Last Updated: 09/03/2025
Welcome to Wheeloy Auto Private Limited (“Wheeloy,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website, use our services, or interact with us in any way.
1. Information We Collect
We collect the following types of information:
a. Personal Information
Name, phone number, email address, and delivery address when you place an order.
Payment information (processed securely via third-party payment gateways).
Account credentials (if you create an account on our platform).
b. Non-Personal Information
Device information, IP address, and browser type.
Website usage data, including pages visited and interactions.
Cookies and tracking technologies to improve user experience.
2. How We Use Your Information
We use your information for the following purposes:
To process orders and provide doorstep services.
To send order updates, confirmations, and service-related notifications.
To improve our website, services, and customer experience.
To send promotional offers, discounts, and marketing communications (with your consent).
To comply with legal obligations and prevent fraud.
3. Sharing of Information
We do not sell or rent your personal information. However, we may share it with:
Service Providers: Third-party logistics, payment processors, and technical support teams assisting in our operations.
Business Partners: Authorized tyre retailers, mechanics, and service providers fulfilling your orders.
Legal Authorities: When required by law or in response to legal requests.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Enhance website performance and security.
Personalize user experience and remember preferences.
Analyze website traffic and usage patterns.
You can manage cookie settings in your browser, but some features may be limited if cookies are disabled.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online platform can guarantee 100% security, and we encourage users to take precautions when sharing personal information online.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage users to review their privacy policies before providing any personal information.
7. Warranty & Service Guarantee
At Wheeloy Auto Private Limited, we strive to provide high-quality products and reliable services. Our warranty and service policies are as follows:
a. Tyre Warranty
Tyres sold through Wheeloy are covered under the manufacturer’s warranty.
Warranty claims for defects or issues must be handled directly with the manufacturer. We can assist in guiding you through the process.
The warranty does not cover damages due to improper use, road hazards, accidents, or wear and tear.
b. Service Warranty
Bike servicing comes with a 1-month service warranty.
If any service-related issues arise within this period, we will assess and provide corrective measures.
The warranty is void if any modifications, unauthorized repairs, or negligence affect the service quality.
c. Warranty Claim Process
Customers must provide proof of purchase (invoice or order details) for warranty claims.
Claims will be reviewed based on manufacturer guidelines and Wheeloy’s service terms.
For assistance, email us at contact@wheeloy.com with order details and issue descriptions.
8. Your Rights and Choices
You have the right to:
Access, update, or delete your personal data.
Opt-out of marketing emails and promotional messages.
We may update this policy periodically. Changes will be posted on this page with the updated date. Continued use of our services after changes implies acceptance of the revised policy.
10. Contact Us
For any privacy-related concerns, questions, or requests, please reach out to: 📧 Email:contact@wheeloy.com 📍 Company Name: Wheeloy Auto Private Limited
By using our services, you agree to the terms outlined in this Privacy Policy.
